Frozen / Black Screen
Reset the phone by holding onto Volume down button and Wake button simultaneously for at least 10 seconds till you see the Apple Logo.
Still Can't Turn On
Charge your device, connect it to the main socket and charge it to up to an hour. You should be able to see the charging screen as shown below. We would advise user to avoid power bank and computer as they may not provide stable power.
Enter Recovery Mode
If you don’t see the charging screen within an hour, or you see the connect to power screen, check the Jack, USB cable, and power adapter. Make sure everything is plugged in firmly, free of debris, and not damaged. Make sure you are using a MFI ( cable )
Connect your device to a computer with iTunes. Open up iTunes. While your device is connected to the computer, do
You should see the following on the computer screen, choose either update the iOS or restore the iPhone based on last backup.
If the iPhone still cannot be turned or stuck at Apple Logo, send it to Apple Service Centre or let iSolutionSG help you with it!